npkr Privacy Policy

1. Introduction

1.1 npkr respects the privacy of every player and is committed to protecting personal data in accordance with applicable data protection principles. This Policy explains our practices in plain, readable language — while maintaining the precision required for a legally meaningful data protection notice.

1.2 This Policy applies to all personal data collected through the npkr website at https://npkr.net, including registration forms, account management pages, cashier and transaction systems, live chat, support email correspondence, and any other interactions you have with the npkr platform.

1.3 For players in Pakistan, this Policy is particularly relevant given the data you share when using local payment methods such as JazzCash and Easypaisa, which require mobile number verification and may involve sharing transaction references with third-party payment processors.

2. Data Controller

2.1 npkr is the data controller in respect of personal data collected through the npkr platform. As data controller, npkr determines the purposes and means of processing your personal data.

2.2 For data protection enquiries, correction requests, deletion requests, or complaints, contact the npkr Data Protection team at: [email protected] with the subject line "Data Privacy Request".

3. Data We Collect

3.1 Registration Data

When you create an npkr account, we collect: full legal name, date of birth, email address, Pakistani mobile number, and a chosen username. This data is required to create and administer your account.

3.2 Identity Verification (KYC) Data

In order to process withdrawals and comply with anti-money laundering obligations, npkr may request: a copy of your Pakistani CNIC (National Identity Card) or passport, proof of address (utility bill, bank statement), and proof of payment method ownership (screenshot of JazzCash/Easypaisa account or bank statement).

3.3 Financial Transaction Data

We record all deposit and withdrawal transactions, including amounts, timestamps, payment method references, and USDT TRC20 wallet addresses where applicable. Transaction records are retained as required by applicable financial regulations.

3.4 Technical & Device Data

We automatically collect: IP address, browser type and version, device type and operating system, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.5 Betting & Gaming Activity

Your full game and betting history on npkr — including bet amounts, game titles, outcomes, and timestamps — is retained as part of your account record. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.6 Communications Data

We retain records of all communications between you and npkr support, including live chat transcripts and email correspondence. This data is used to handle queries, resolve disputes, and improve support quality.

4. How We Use Your Data

npkr uses your personal data for the following purposes:

• Account Administration: Creating, operating, and managing your npkr account, including login authentication and account settings.
• Payment Processing: Processing deposits and withdrawals via JazzCash, Easypaisa, bank transfer, USDT TRC20, Visa, and Mastercard.
• Identity Verification: Conducting KYC checks as required by applicable regulations before processing withdrawals or where otherwise required.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and abuse of promotions.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling, and administering self-exclusion and deposit limit requests.
• Customer Support: Responding to your support queries, resolving disputes, and processing responsible gaming requests.
• Legal Compliance: Meeting obligations under applicable financial crime, data protection, and gaming regulations.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the npkr platform and game offerings.
• Communications: Sending you transactional notifications (deposit confirmations, withdrawal status updates) and, where you have consented, promotional communications about npkr offers.

5. Legal Basis for Processing

5.1 Contract Performance: Processing your registration data, financial transactions, and account activity is necessary to perform our contract with you (i.e., to operate your npkr account and deliver the services you have requested).

5.2 Legal Obligation: Identity verification, transaction record-keeping, and certain security monitoring are required to comply with applicable anti-money laundering, financial crime prevention, and regulatory reporting obligations.

5.3 Legitimate Interests: Fraud prevention, platform security monitoring, responsible gaming monitoring, and general platform analytics are carried out on the basis of npkr's legitimate business interests — subject to those interests not being overridden by your rights and freedoms.

5.4 Consent: Where we send you promotional communications about npkr bonuses, new games, or other offers, we do so on the basis of your consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe link in any promotional email.

6. Third-Party Sharing

6.1 npkr does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing purposes.

6.2 We share your data with third parties only in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, banking partners (HBL, UBL, Meezan Bank, Bank Alfalah), Visa/Mastercard networks, and USDT TRC20 processing infrastructure — to facilitate transactions;
• Identity Verification Providers: Third-party KYC services used to verify identity documents and screen against sanctions lists;
• Fraud Prevention Services: Providers of IP analysis, device fingerprinting, and transaction monitoring tools used to protect the integrity of the npkr platform;
• Game Content Providers: Game studios (such as Pragmatic Play, PG Soft, Evolution) receive session and wagering data necessary to deliver and settle game outcomes — governed by their own data processing agreements with npkr;
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory direction, npkr will disclose personal data to applicable authorities.

6.3 All third-party processors are contractually bound to process npkr player data only for the specified purposes and to maintain appropriate security standards.

7. International Data Transfers

7.1 npkr may transfer personal data to service providers or infrastructure located outside of Pakistan, including in the European Economic Area, Singapore, or other jurisdictions where our technology partners operate.

7.2 Where personal data is transferred internationally, npkr takes steps to ensure that appropriate safeguards are in place — including contractual protections equivalent to applicable data protection standards — to maintain the security and integrity of your data.

8. Data Retention

8.1 npkr retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, including meeting legal, regulatory, and contractual obligations.

8.2 Active Accounts: Data is retained for the lifetime of your npkr account plus a minimum period of 5 years after account closure to meet financial crime prevention and regulatory requirements.

8.3 KYC Documents: Identity verification documents are retained for a minimum of 5 years from the date of collection, as required by applicable anti-money laundering regulations.

8.4 Support Communications: Chat transcripts and email correspondence are retained for 2 years from the date of the interaction, unless they relate to an ongoing dispute, in which case they are retained until final resolution.

8.5 After the applicable retention period, personal data is securely deleted or anonymised.

9. Security

9.1 npkr implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• TLS encryption for all data in transit between your browser/device and npkr servers;
• Encryption at rest for sensitive data including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of npkr infrastructure;
• OTP-based two-factor authentication available for all player accounts.

9.2 Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to your rights and freedoms, npkr will notify affected players and relevant authorities as required by applicable law.

10. Cookies

10.1 The npkr website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit npkr.

10.2 npkr uses the following categories of cookies:

• Essential Cookies: Necessary for the npkr platform to function correctly — including session authentication, load balancing, and security tokens. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Store your preferences such as language settings and game lobby layout. These improve your experience but are not strictly required.
• Analytical Cookies: Collect anonymised data about how players navigate npkr — including pages visited and session duration — to help us improve the platform. No personally identifiable data is included in analytical cookie data.

10.3 You can manage non-essential cookies through your browser settings. Please note that blocking essential cookies will prevent npkr from functioning correctly, including login and game access.

11. Your Rights

11.1 Subject to applicable law, you have the following rights in respect of personal data held by npkr:

• Right of Access: Request a copy of the personal data npkr holds about you (a Subject Access Request);
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations;
• Right to Restriction: Request that we restrict processing of your personal data in certain circumstances;
• Right to Portability: Request a copy of data you have provided to npkr in a structured, machine-readable format;
• Right to Object: Object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent (e.g., promotional communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of these rights, contact [email protected] with the subject line "Data Privacy Request". npkr will respond within 30 days. We may request identity verification before processing your request.

11.3 Please note that certain rights may be limited where npkr is required to retain data under applicable legal or regulatory obligations — for example, KYC records required by anti-money laundering law.

12. Children and Minors

12.1 The npkr platform is strictly for adults aged 18 and over. npkr does not knowingly collect personal data from persons under the age of 18. If we discover that an account has been registered by or for a minor, the account will be closed immediately and all collected data will be deleted, subject to any mandatory retention requirements.

12.2 If you believe that a minor has registered on npkr, please contact us immediately at [email protected].

13. Changes to This Policy

13.1 npkr reserves the right to update this Privacy Policy at any time. We will notify registered players of material changes via email to the address on record at least 7 days before the updated Policy takes effect, where practicable.

13.2 The effective date at the top of this Policy reflects when the current version was last updated. We encourage you to review this Policy periodically.

13.3 Continued use of the npkr platform after the effective date of an updated Policy constitutes your acceptance of the changes.

14. Contact

14.1 For privacy-related queries, data subject rights requests, or complaints regarding npkr's handling of your personal data, please contact: